ABOUT THE ROLE

Are you passionate about making a real difference in people’s lives? This is a wonderful opportunity to join our dedicated team as our new Admissions Specialist. At St Basils, care is at the heart of all we do.

Reporting to our Customer Experience & Admissions Manager, you will be assisting with admissions to our homes, ensuring effective service coordination.

You will be the first point of contact for individuals and families, welcoming them to St Basils. You will provide a welcoming, professional, and supportive admission experience, while managing administrative processes to support a quality and caring experience.   

Key Responsibilities:

• Manage incoming referrals, inquiries, and admission appointments
• Respond to enquiries in a timely manner, ensuring potential clients receive clear and relevant information to assist in their decision-making.
• Schedule and coordinate tours of our sites.  Guide clients through the process with a strong focus on customer service, ensuring a positive first experience with St Basil’s.
• Facilitate a streamlined and responsive admission process, ensuring service agreements, budgets, and documentation are prepared and reviewed promptly.
• Provide information on our services, processes, and available support.
• Manage interpreting services for clients who require language support.
• Attend relevant team and admission meetings, providing contributions to service coordination.
• Provide general administrative support to management as required.

You will provide an exceptional client-centred service experience that promotes our mission and values.

ABOUT YOU:

• Be a highly organised and compassionate person who thrives in a collaborative environment. 
• Be proactive and dependable
• Have a true desire to make a positive impact on the admission experience of our valued clients
• Have a highly motivated and proactive approach to your work, with the ability to work independently and as part of a team.
• Have a strong administrative and organisational skills, with attention to detail and the ability to multitask
• Strong communication skills, both written and verbal.
• Advanced time management and organisational skills. 

YOUR EXPERIENCE:

You will demonstrate:

• Relevant qualification in aged care, community services, business administration, or a related field (desirable but not essential).A solid understanding of administrative procedures
• High-level customer service and client engagement skills, with the ability to build rapport and guide clients through the admissions process.
• Experience in customer service, sales, lead conversion, or client relationship management, with a focus on service uptake and growth.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and client management systems
• Excellent attention to detail with high quality work standards.

KEY BENEFITS:

• Competitive hourly rate and laundry allowance.
• A family-friendly environment, flexible working arrangements.
• Career development opportunities.
• Access to Employee Assistance Program (EAP).
• Not-for-profit salary packaging options including $15,900 tax free benefits and up to $2,650 worth of meals and entertainment card.

Your successful employment with St Basil’s consists of satisfactory background checks which include:

• NDIS Worker Screening Check
• Pre-employment Medical Clearance
• Right to Work in Australia
• Full COVID Vaccination
• Current driver’s license

If you have a strong admissions/administrative background with an interest in aged care, we would love to hear from you!